Appointments / Contact Us
We know you may have questions regarding our policy. Here are some Frequently Asked Questions. If you have other questions, please speak with a Sabino Salon representative.
Why do you have this reservation policy?
Sabino Salon has experienced higher than expected last-minute cancellations and no-show appointments. We block out anywhere from one to three hours for an individual appointment. When a guest no-shows or cancels at the last minute, our Stylists are not able to re-book another appointment. This results in lost revenue for our business and service providers.
What happens if I have a true emergency?
We know that there are true emergencies that you may face. We will allow one "grace" cancellation of less than 24 hours. After one grace cancellation, our policy of charging 50% of the cost of the appointment will apply.
I don't want to give you my credit card information. What are my options?
We would be happy to have you as a guest on a same-day or walk-in basis. Or, you may stop by the salon and we can swipe your card directly into our credit card system so it is on file.
Do I have to pay my service by credit card, or can I use cash?
You may use any allowable tender type, including cash or another credit card, to pay for your service. The credit card on file is used only in the event you cancel your appointment less than 24 hours before the appointment.
What happens if I am late for my appointment?
We appreciate when you arrive on time, but we know that you may run late due to circumstances beyond your control. If you are excessively late (greater than 15 minutes past your appointment time), you will be subject to Sabino Salons cancellation policy and may be charged 50% the cost of your appointment.
Hours / Days
Monday: Closed
Tuesday: 10am - 6pm
Wednesday: 10am - 8pm
Thursday: 10am - 8pm
Friday: 10am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 3pm
You can also book online 24/7
Address
18206 Mescal Street
Rowland Heights, CA 91748-4416
Reservation Policy
A credit card will be required to book all appointments. You will not be charged for your appointment in advance. However, we do require a 24 hour cancellation notice. If you need to cancel or move your appointment less than 24 hours prior to your scheduled appointment, Sabino Salon will charge 50% of cost of the service. This is a courtesy to the service providers, and allows Sabino Salon to accommodate the needs of other clients.
General Information
Arrival times: For your first visit, please arrive 15 minutes prior to services to allow time for a pre-service consultation. In the event you will be late for your service, please notify our front desk so you may be appropriately accommodated.
Prices are subject to change without notice:
In certain instances, our prices may change. If you are concerned about the price, please confirm prices with our reservationists while booking your appointment.
Personal articles:
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories, handbags or purchased merchandise. We also ask that you wear the smock provided for protection of your clothing.
Staff Selection/Changes:
On occasion, our service providers may not be able to assist you for your appointment due to sickness or family emergencies. In those cases, we will do our best to find you another service provider at your scheduled time or reschedule with the same provider.
Mobile Phones:
For the comfort and relaxation of all of Sabino Salon guests we ask that you would please turn off your cell phones and pagers while in the spa and hair salon.
Payment Options:
We accept cash, major credit cards, and Sabino Salon gift certificates. Credit Cards: We accept Visa, MasterCard, Discover and American Express. Checks are no longer accepted. Valid identification is required for all purchases.